61 Support Workspace Services Team Manager with executing tasks for all operational aspects of the Facilities
Management & Workspace Services (soft & Hard) for our client, Booking
61 Ensure operational excellence in:
1. Delivery of ***-class Workspace Services:
o Ensure a seamless and personalized guest journey.
o Assist in creating a community feel within the office environment.
2. Hospitality and Guest Services:
o Offer hospitality to visitors while they wait for their host to arrive (especially if water facilities are available at
Reception).
o Be aware of fire exits and support evacuation during emergencies, escorting employees and guests to the assembly
point.
3. Visitor Management:
o Familiarize yourself with the office layout and building knowledge.
o When a supplier/vendor/contractor arrives (arranged prior to their visit by the workspace team), check their name
and proof of ID, and direct them according to Workspace team instructions.
o Maintain a tidy reception area and ensure all visitors are registered upon arrival (using the visitor book or relevant
tools).
o Inform appropriate colleagues when their guest arrives (in case of difficulties, inform the Workspace team).
4. Access Control:
o Manage visitor access by creating, deactivating, and issuing new access badges based on instructions from the
Workspace Service team.
o Retrieve access badges from day visitors when they leave the building.
o Keep the badges list up to date.
o In case of uncertainty with unexpected visitors, always consult the Workspace team before allowing entry for security
purposes.
5. Mail and Deliveries:
o Sign for post and deliveries, placing them in the designated post room area.
o Do not open any letter or parcel unless instructed to do so.
o If applicable, open items unless marked confidential, and scan letters with a brief description in the email subject line
for easy identification by the office team.
6. Additional Duties:
o Support pick-up or delivery of physical parcels or mail.
o Partner with the Workspace Service team for efficient communication and guest service.
o Book taxis as requested (where prepayment is not involved).
o Monitor office and pantry supplies, coordinating with the Workspace Service Manager for replenishment.
o Conduct floor walks to ensure the office space remains clean and tidy, reporting any faults.
o Place orders for the lunch boxes / catering requirements
o Assist with courier packages, including preparing shipping labels and planning collection from courier companies.
o Support in setting up meeting rooms and in-house events as directed by the Workspace Service Manager or event host