JOB SUMMARY
Lead Service Engineer Team to provide technical support to qualify solution landing and process technical requests from customers and internal peer departments. You will also guide our partners in architecting solutions, presenting compelling recommendations, and convincing prospective Hirschmann’s customers to implement our industry open source solutions.

RESPONSIBILITIES
61Be responsible for the technical service for Belden products and solutions in China and lead the service team professionally and disciplinarily
61Manage the day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards
61Support sales and solution consultants in the development and realization of technical solutions to meet customer requirements (e.g. PoC and solution verification)
61Conduct technical training plan making and delivery successfully for internal & external shareholders.
61Map high-level business problems onto technology solutions
61Serve as the Layer-2 technical point of contact for accounts and partners and collaborate with L3/SC/PM/Sales team closely to solve product/tech issues.
61Increase productivity and customer satisfaction according to your objectives
61Ensure the continuous improvement of processes, systems and procedures and their coordinated and efficient application
61Establish and improve continuously a comprehensive support process within CIC and with GPS and introduce IT system to maintain the process.
61Advise your employees on technical problems and inquiries and actively support up to 50% in day-to-day operations
61Execute technology workshops and trainings as per customer/project requirements
61Ensure the training and development of your team, ensuring that they always have comprehensive and up-to-date knowledge of the entire Belden product portfolio
61Cooperate with the business units in the region and strategic development

KNOWLEDGE & EXPERIENCE REQUIRED
61Bachelor’s degree or above with major in telecom, computer science, automation technology, electrical engineering or related specialties
617+ years of professional experience in customer support, service or after sales in networking system solutions, and at least 3 years in people manager role is required
61Network technology expertise with related IT highest certification is required
61Solid knowledge of the following areas:
-Routing
- Static, route maps, OSPF and BGP/MPLS/EVPN
-Firewall operation
-Capability in wireless network design, deployment, and optimization
61Reporting tools and KPIs for a service desk
61Good English in reading and written, and good oral English is a plus
61Smart Manufacture or Industry 4.0 related experience is a plus
61Experience in document writing