Job Title: Field Service Engineer Report to: Service Team Leader Direct reports: N/A Mission This is a great opportunity if you want to work in an entrepreneurial environment and like challenging mission. We are looking for a Service Engineer who can contribute to the ambitious growth of our IAS division business in China. This position reports to our Service Team Leader. To maximize the customer satisfaction on service quality and capability with providing professional service and consultancy while promote service products to support service NIS. You will have fantastic opportunities to learn, to share & to work together with our international networks. Job Description: Duties and responsibilities include, but are not limited to: Working independently for service work of Atlas Copco IAS product: 61 ADH and SPR repair/PM/ installation/troubleshooting 61 Correctly and timely filling the work order and service report; 61 Finishing service documents according as Atlas Copco or customer’s standard 61 Doing well work plan; 61 Assisting team leader’s work about service contract; 61 Providing the long term on-site service for customer according as the business requirement; 61 Coaching other on-site engineer to finish service work; 61 Assist service manager/team leader to manage on-site workshop, ensure adequate facilities and equipment to fulfill repairing need; 61 Good cooperation and relationship with customer; 61 Getting the necessary authorization for onsite service according as the customer’s regulations; 61 Contacting team leader closely for updated information in company and providing technique request and quality information according as customer‘s feedback 61 Other ad-hoc tasks to be assigned by manager.
Candidate Profile: Education 61 Graduate from undergraduate college in mechanical or electrical engineering or above Experience 61 At least 2 years experiences in aftermarket service of industry product (automation specialty industry) Knowledge 61 Robot application or automation specialty knowledge 61 Certification of Low-voltage electrican is a plus
Skill 61 Strong skill of diagnosing, repairing and troubleshooting. 61 MS office and PC skill is a must; 61 Good communication skill Language 61 Good English knowledge Attributes 61 Good communication and interpersonal skill 61 Customer oriented; 61 Self-motivation and Independence 61 Must be a team player, quick learner with strong sense of responsibility 61 Personal accountability 61 Goal achievement
