Key Responsibilities：
1.Assist customers with their inquiries and concerns in (English) via phone, chat, or email;
2.Communicate effectively with customers, showing empathy and patience;
3.Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4.Advocate the company02culture both internally and externally;
5.Assist with ad hoc projects assigned by Team Leads / Supervisors.

Requirements：
1.Proficiency in both verbal and written (English)；
2.Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
3.Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
4.Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
5.Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.