About the job:
Main responsibilities:
61Solve where possible independently the issues reported by customers, Commissioning Engineers and/or Site Support Engineers in NEA, e.g. ordering and supplying to the ship yard of missing or broken items;
61Responsible for follow up of the claims, placing right parts in system as per claim workflow.
61Keep track of the parts from vendor/DC till customer end.
61Follows up on actions to warrant quality improvement if necessary.
61Monitor claim cost and analyse claim status regularly.
61Improve local&global supplier product quality
61Other quality or claim related matters
Support responsibilities:
61Other tasks assigned by department and company
What you know:
Knowledge & Skills:
1.Bachelor degree is required
2.Preferably with some knowledge in mechanics.
3.Fluent in English, CET-6 is preferred.
Attitude:
4.Detail-oriented and patient
5.Willingness to learn
6.Service minded and customer oriented
7.Independent and situational
8.Able to display high levels of trust, reliability and most importantly, confidentiality
9.Target oriented, ability to meet deadlines and work under pressure