Tasks
83Live total ownership of the customer: responsible for end-to-end customer experience.
83Lead global tenders and alignment (spec-in).
83Negotiate frame contracts and price agreements and enforce them globally.
83Understanding the market strategy of the key account and derivation of relevant strategic actions.
83Analyze, understand and translate customer pain points and needs to maintain and expand business.
83Formulate and communicate trends, expectations and corresponding data to the right recipients.
83Manage, synchronize and orchestrate buying center of the customer and selling center.
83Represent the customer's voice and be the advocate of the customer – but also represent point of view.
83Monitor key performance and risk indicators against budget and set up corresponding actions.
83Initiate escalation process when needed.
83Contribution to further development of the KAM community by systematic best practice exchange.

Competencies and skills
83Entrepreneurial and strategic thinking as well as holistic/systemic acting.
83Customer- and sales-oriented mindset.
83Technological savviness, curiosity and energy to drive change.
83Analytical and structured way of working.
83Ability to transfer, communicate and convince.
83Prioritize and manage projects & processes in a self-organized and agile manner.
83Excellent skills with common office and sales tools.
83Bachelors or Masters degree with an economical and/or technical background.
83Min. 3 years experience in sales – preferably in Key Account Management.
83Negotiation-proof English language skills in speaking and writing – other language skills appreciated.
83Confident appearance with the ability to deal with resistance and concerns of others.
83Willingness to travel globally.