Country:
China
Location:
LOC3460: 6F-15F, Building A, New Bund World Trade Center(1), No.4, Lane 255
Dongyu Rd, Pudong District, Shanghai, China
角色 目的:
* Being part of an enthusiastic and dynamic team, your responsibilities
include:
* Responsible for executing activities done by the MDM Operations team within
all capabilities provided, i.e. Master Data maintenance processes, controls,
SLAs, point of contact for MDM CoE and business, issue solving (root cause
analysis), process performance monitoring
* Maintaining Master Data following the data quality, controls and compliance
rules and regulations
* Adhering to SLAs and report/escalate exceptions to Operations domain Lead
* Notifying the business users on the status of requests (e.g. rejected
requests and reason)
* Conduct issue root cause analyses and IT touchpoint for system issues fixes
* Support monitoring of MDM services performance and MDM end-to-end processes
timelines
* Supports MDM Operations management and collaborate with the MDM CoE for new
service introduction. This includes taking part into projects testing phases,
producing SOPs and training materials
* Supporting the data archiving and/or de-activation process with checks for
open transactions and/or use in other systems
* Supporting monthly operations sample auditing and its reporting
* Supporting MDM field audits
* Keeping MDM Operations documentation up to date (e.g. SOP, training
materials, …)
* When applicable, responsible for data entry into information systems
* Responsible to respond to business for additional information on
completeness and accuracy of master data requests, including process to follow
and update on request status
* Good communication and teamwork within and across organizational boundaries
* Support MDM Operations Lead and Domain Lead with process standardization
and optimization to drive down total cost to serve and enhance customer
satisfaction through continuous improvements
* Customer service mind-set with excellent customer service skills
* Ability to build working relationships and foster communication with
internal customers within and across organizational and geographic boundaries
最低要求:
* Bachelor level
* English skill (reading, writing and speaking)
* Minimum 2-3 years experience in a shared service center
* Working experience supporting MDM operational processes preferred
* Experience in implementation of MDM in a Shared Services environment
preferred
* Experience in interfacing with business operational customers and IT
* Experience in root cause analysis
* Experience in MDM application systems as key user (preferably SAP and SAP
MDG)
* Experience in continuous improvements preferred
* Experience in Ariba preferred
* Experience in complex IT system environments as user
* Experience in complex business environments with multiple stakeholders,
including service providers for both IT as organizational/process capabilities
* Keeps deadlines and produces high quality output
* Manage dialogue with support functions and key stakeholders
* Good communicator
* Partner for issue management/escalation
* International mind-set – sensible to cultural differences
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard to race,
color, religion, ***, sexual orientation, gender identity, national origin,
disability or veteran status, age or any other federally protected class.