Digital Business Services (DBS) HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. We combine global expertise and technology to help keep us thriving in the competition.
We are currently seeking an experienced professional to join our team. In this role, you will: - Lead the business automation technology and bank wide operation transformation programme. - Ensure stewardship of DBS operations service management and digitising operational journey across the bank. - Oversee DBS operations Bow to achieve delivery commitments to time, cost, quality and expected benefit whilst ensuring balanced risk and financial management. - Engage with global GB/GF IT teams to share best practices and integrate advanced technical solution across the organization. - Build up relationship with DBS operations to align automation strategic and understand operational pain point. - Foster culture of innovation across the global team to embrace benefit the customer and company.
Qualifications To be successful in the role, you should meet the following requirements: Knowledge - Extensive knowledge in business automation technology and operation transformation strategy. - Demonstrated project management in financial technology and banking domain.
Experience - Demonstrated experience in bank wide operation transformation programme delivery. - Advanced risk management capabilities, with a strategic approach to balancing risk and project outcomes. - Deep understanding of IT software, hardware, networks, security and operations. - Outstanding communication, leadership, and team development skills across GBGF IT team. - Exceptional engagement and conflict resolution skills, with the ability to manage complex stakeholder relationships.
Leadership capabilities - Navigating – understanding and translating the Global Change Management Process into own team and aligning directions accordingly - Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team - Driving – setting stretching goals for self and team and delivering them with courage and tenacity - Mobilizing – authentically engaging with team, colleagues and business partners to deliver at pace - Sustaining – making considered decisions that protect and enhance HSBC values, reputation and business
Qualifications - Advanced degree in Computer Science, Information Technology, or related fields preferred. - Proven experience in user requirement management in an IT environment. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills. - Ability to translate business needs into clear and concise technical requirements. - Experience with requirement tracking tools and benefit realization frameworks. - Familiarity with agile methodologies and project management principles. - Detail-oriented with a focus on accuracy and completeness.
You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /TZ
