Main responsibilities
A. Infrastructure Management & Maintenance
61 Installation, configuration, and maintenance of software, hardware, and networks (servers, routers, switches, firewalls, printers, etc.).
61 Server administration, including:
o Active Directory (AD) and Entra ID management (security permissions, group policies, licensing).
o Monitoring system performance, troubleshooting errors, and performing backups/restores.
61 Data center health monitoring using existing tools; responding to hardware/software issues.
61 Cloud application support (email, collaboration tools, file storage) and integration with on-prem systems.
B. Security & Compliance
61 Threat detection and response:
o Implement/manage solutions for endpoints (servers, workstations), cloud apps (identity, mail), and SIEM automation.
o Monitor alerts, classify threats, and escalate critical incidents.
61 Access controls & policies:
o Configure Conditional Access, SSO, MFA, and identity security policies.
o Ensure compliance with organizational security standards.
61 Endpoint security:
o Deploy/manage devices via Intune and Autopilot (compliance policies, application deployment).
o Enforce security settings (e.g., encryption, password complexity).
C. Endpoint & Mobile Device Management
61 Lifecycle management of laptops, mobile devices (via Apple Business Manager/Intune).
61 VPN administration (e.g., FortiClient EMS policy management).
61 Monitor/report on device health, compliance status, and patch management.
D. Helpdesk Escalation (Tier 2/3 Support)
61 Resolve escalated hardware, software, cloud, and network issues.
61 Document root causes, update helpdesk procedures, and create user/technical guides.
61 Act as a knowledge resource for the IT team (process improvement, training).
【Personal Essential Characteristics】
Education:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Relevant certifications (e.g., CCNA, CCNP, CISSP, CompTIA Security+) are highly desirable.
【工作地点】
上海市浦东新区东方体育中心
【工作时间】
周一至周五9:00-18:00，双休