HSBC International Wealth and Premier Banking (IWPB) We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world. We are currently seeking an experienced professional to join our team.
In this role, you will: 1. **Project Support and Requirement Communication**: - Actively participate in business and system-related projects, including but not limited to requirement gathering, analysis, and communication to ensure clear understanding of project requirements. - Assist the business team with User Acceptance Testing (UAT), gather feedback, drive issue resolution, and ensure high-quality system launch. 2. **System Maintenance and Upgrade Management**: - Oversee daily maintenance of certain systems, monitor system operation status, promptly identify and resolve faults to ensure stable system operation. - Participate in the planning and execution of system upgrade plans, ensuring smooth upgrades and validating upgraded systems. - Work closely with internal teams to coordinate problem-solving during system maintenance, improving system availability and efficiency. 3. **Data Report Maintenance and Analysis**: - Handle daily business data collection, organization, and report generation to ensure accuracy and timeliness of data. - Conduct in-depth analysis of data based on business needs, provide data support and recommendations to assist the business team in making informed decisions. - Optimize data reporting processes to improve data processing efficiency and effectiveness. 4. **Communication Coordination and Problem Solving**: - Serve as a bridge between the business team and IT team to ensure accurate and timely information transmission. - Quickly respond to issues and requests from the business team, coordinate internal resources for problem resolution, enhancing business team satisfaction. 5. **Other Ad-hoc Tasks**: - Complete other ad-hoc tasks assigned by superiors, actively cooperate with various company activities.
Qualifications To be successful in the role, you should meet the following requirements: 1. **Education**: Bachelor’s degree or above, preferably in Computer Science, Information Management, Statistics, or related fields. 2. **Experience**: At least 1 year of experience in system maintenance or business support roles, project management experience is a plus. 3. **Skills**: - Proficient in common office software and data analysis tools such as Excel, SQL, etc. - Strong communication skills and teamwork spirit, capable of effective communication with people from diverse backgrounds. - Strong problem-solving and logical thinking abilities, able to quickly identify and solve problems. - Basic knowledge of system maintenance and common commands is preferred. 4. **Attitude and Qualities**: - Diligent and responsible, proactive, with strong learning ability and self-motivation. - Able to handle work pressure, possess good time management and task allocation skills. - Good service consciousness and teamwork spirit, able to actively integrate into the team and contribute.
You’ll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website./HX
