短期23个月的岗位

Responsibilities:

61 Order entry, shipping and invoicing
61 Handle incoming calls or inquiries from prospective customers or clients
61 Transfer customer calls to appropriate staff
61 Provide customers with general product and service information.
61 Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SFDC
61 Follow-up on outstanding customer inquires
61 Assist customers effectively by solving customer disputes
61 Completing supporting paperwork
61 Interface with logistics service providers to ensure seamless shipping and delivery to customers.
61 Set-up of new customers in SAP and update existing records where needed
61 Research billing issues
61 Issuing credit and debit notes
61 Assist sales and marketing with sample dispatch
61 General administrative support (sending out invoices, filling in document templates, …)
61 Keep records of customer interactions (for instance, by using Services for Object)
61 Process documentary credit orders (L/C, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
61 Contact banks, authorities, consulates, concerning export and import completion or status of documents
61 Request for material set-up
61 Extracting customer specific data to assist sales
61 Providing data required for commercial decisions (such as VAT, duty, incoterms)
61 Maintain on-time delivery and reason codes
61 Foster relationships with internal and external customers
61 Be the prime contact for audit related queries