管理软服务供应商，确保服务质量满足客户需求 Manage the operation of soft service contractor to ensure service quality meets customer needs 85 作为服务团队的客服窗口，负责与客户协调和沟通日常服务需求并跟进进度直至关闭 Responsible for assisting the facilities manager in coordinating and communicating with clients and teams 85 FM相关工作的热线接线和回复 Hotline service and response for FM related work 85 CMMS系统各类数据的输入和导出，每周生成各类数据报表，提交项目经理审核 Input and export various types of data in the CMMS system, generate weekly data reports, and submit them to the project manager for review 85 根据工单的完成情况，对于未及时完成的工单及时发出提醒 Based on the completion status of work orders, timely remind for work orders that have not been completed in a timely manner 85 协助项目经理定期报告的制定 Assist the project manager to prepare regular operation report 85 负责编写项目的财务报表 Responsible for writing the financial report of the project 85 负责在系统中给供应商下单并追踪供应商付款情况 Responsible for placing orders with suppliers in the system and tracking their payment status 85 负责每月与客户对账，并申请CBRE发票 Responsible for monthly reconciliation with customers and applying for CBRE invoices 85 完成项目经理或客户交办事项 Complete the tasks from customer or contract manager
Required Knowledge and Skills: 85 供应商管理经验（保洁、绿化、消杀等环境服务） Subcontractor management skill & experience 85 有CMMS工单管理经验者优先 CMMS work order management experience is plus 85 有一定的客户服务工作经验 Customer service experience
通用技能General skills 85 优秀的沟通协调能力 Strong communication & coordination skill 85 优秀的服务意识 Excellent service spirit 85 良好的团队合作意识 Excellent team spirit 85 英语口语流利 Fluency in oral English 85 电脑办公软件（Word，Excel，PPT等）操作能力 computer skills (office software – word, excel)
教育背景Education Background 85 大专及以上学历 Technological academy and above 工作经验Working Experience 85 3年以上相关的行政管理经验 3 year and above of relevant experience in Administration
