**Office Support** - Lead and manage the Helpdesk team, ensuring the provision of efficient and prompt technical support services. - Supervise the planning and execution of technical knowledge and skill training, including organizing regular training sessions and updating technical documentation, to ensure the team's professional growth. Enhance the IT team's service quality and response time. - Responsible for server backup and the maintenance of related office systems, ensuring business continuity and physical security. - Provide comprehensive IT support services for onboarding and offboarding employees, including account setup, hardware configuration, and essential technical training.
**Counter Support** - Support the opening, closing, and renewal of company boutique counters. Ensure new counter IT equipment is operational and connected to the necessary network resources. - Provide technical support for retail counters to ensure the smooth operation of boutiques, including support for POS systems, counter user desktops, and associated IT equipment. - Utilize data and feedback to continuously enhance application and device performance, delivering superior counter solutions.
**Infrastructure** - Collaborate with third-party service providers to manage and maintain the company's IT infrastructure, including server rooms, networking equipment, and data centers. - Monitor and maintain office and laboratory infrastructure, such as switches, wireless controllers, and firewalls, to ensure network security and fluid data flow. - Ensure the performance and reliability of the infrastructure, including system monitoring, disaster recovery, and the enforcement of security protocols. - Manage the data center, conducting system upgrades and optimizations to support high-capacity data processing and analytical requirements. - Coordinate cross-regional projects, ensuring alignment with headquarter strategies and close collaboration with the local implementation team.
**Cloud & IDC** - Oversee cloud platform management, ensuring that cloud services adhere to best practices and security standards, involving services like Azure and Alibaba Cloud. - Guarantee the security, compliance, and optimization of cloud services. - Supervise cloud migration projects, working in collaboration with various departments to ensure a seamless transition and minimize business disruption.
**Qualifications:** - Bachelor's degree in Computer Science or a related field. - At least 5 years of relevant experience, including team management experience. - Comprehensive understanding of IT infrastructure and cloud services, including but not limited to network devices, server management, and cloud computing platforms. - Exceptional leadership, communication, and collaborative skills. - Capable of working and managing multiple tasks in a high-pressure environment. - Familiarity with IT service management frameworks; ITIL and PMP certifications are a plus.
