BASIC FUNCTION:
The purpose of the job is to provide professional, efficient and timely customer service to customers, customer management team, suppliers and other stakeholders for the complete order-to-cash process, area focus on order confirm & system handling for RMB biz in China.

RESPONSIBILITY:
-Deliver highest quality service to customers in China by handling customer requests in a timely and professional manner
-Responsible and accountable for the resolution of order-to-cash process problems and effective communication to all involved parties
-Respects all policies and procedures and proactively “lives” them.
-Participate in Internal and external audits
-Capable to serve strategic and important customers i.e. global accounts or distribution
-Check accuracy of Customer Master Data in the SAP system in liaison with Master Data Focal point
-Handles and resolves customer complaints in a tactful and professional manner to ensure customer satisfaction consistent with LyondellBasell’s guidelines.
-Monitors payments and, where necessary, supports Finance/ credit team with the calculation of rebates. Requests credit and debit notes for price corrections.
-Ensures mutual exchange of information between customers, sales and other internal departments (incoming orders, lost orders, outstanding payments, complaints, and special incidents).
-Record the operation data in to the “G” drive for checking and tracing when needed
-Timely to report issues

PERSON SPECIFICATION:
Min. Requirement:
Education:
1. University / college degree preferred or equivalent experience
2. IT capabilities (SAP, MS Office)
Work Experience:
1. Minimum of 2 years in Customer Service or similar role with customer contact.
2. Familiar with SAP or ERP system – order to cash function
Languages:
1. Mandarin
2. English

Preferred Requirement:
Work Experience:
1. Knowing domestic & international trade flow
2. Knowing bank handling process well or has the experience for bank handling.