Becton Dickinson (BD) recently completed the acquisition of the Edwards Critical Care business. This position is part of the Critical Care division, and as such will become a part of the BD organization in the future. Critical Care will operate as a separate business unit, called Advanced Patient Monitoring (APM) within BD's medical segment, aligning with BD's smart connected care approach. BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. If you are invited to interview for this position, a recruiter will provide further details about this exciting transition.
Provides customer service support to customers utilizing effective relationship management skills.
You will make an impact by... -Place and monitor orders (e.g., returns, billing adjustments, recalls, assignments) for external and internal customers (e.g., Sales Representatives, Marketing, BRC) and communicate as needed to ensure high customer satisfaction -Determine approach to process and transact consignment conversions and reconciliations. Perform basic data analysis and generate reports for Sales organizations, customers and consignment teams -Resolve complex customer service activities including investigating and performing root cause analysis, proposing and implementing solutions, under limited supervision -Process customer returns and monitor to ensure the product is received Perform basic data analysis and generate reports for Sales organizations, customers and consignment teams -Correspond with Supply Chain Planning on inventory availability and notify Customer and Sales Representatives -Provide coaching and job training to junior team members -Other incidental duties: Coordinate with warehouse personnel regarding changes to shipping time and inventory cycle counts
What you'll need (Required): -H.S. Diploma or equivalent 4 Years of experience previous related experience Required or -Bachelor's Degree Preferred
What else we look for (Preferred): -Proven expertise including usage of MS Office Suite -Experience with an ERP software (e.g., JDE) -Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating and persuasion -Ability to work in a fast paced environment -Demonstrated problem-solving and critical thinking skills -Full knowledge and understanding of Edwards policies and procedures -Strong knowledge on Edwards products and customers -Advanced computer knowledge in ERP application (e.g., JDE) -Ability to manage confidential information with discretion -Excellent customer service skills with ability to negotiate and resolve difficult situations -Excellent problem-solving skills -Ability to build and maintain strong relationships across the organization to influence and achieve objectives -Ability to prioritize competing objectives in a fast-paced environment -Strict attention to detail Must be able to work in a team environment and with minimum supervision, including inter-departmental teams and with other departments -Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
