Job Purpose

Manage, control and develop the overall Sector Strategy in line with DGF China's focussed Industry. Management of Key Account Managers and customers under assigned portfolio. Develop business development strategies/activities in accordance with the Group's business strategy and local Business enviroment to deliver profitable growth and service excellence. Support Global/Regioanl Sector initiatives and drive the engagement of both internal and external stake holders with a clear Sector Development plan


Main Accountabilities

Customer
1. Provide customer orientated service at all times relating to sales and operation issues
2. Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue
3. Drive/support development of new/innovation service or value creation as part of continious development to meet customers' needs
4. To drive and manage profitable growth with the assigned customer


Sector
1. To develop Sector Plans and exceute on a country basis
2. To identify sub-sectors and deep dive into solutions applicable for growth
3. Align with Regional/Global Sectors on actionable initiatives and roll it out within Country


Stakeholder
1. Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers
2. Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects
3. Work with other DHL divisions for end-end supply chain solutions and collaborations
4. Work with countries and internal departments such as Products, VAS, Finance, *** Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
5. Coach and work closely with virtual team - Dictrict/Branch/Sales and Business Support Managers
6. Regular Performance Dialouge with Regional RAD/Sector Heads and BSMs

Measurement Criteria / KPIs
1. Existing customer retention & continued patronage
2. Developing new revenue and profitable growth
3. Timely settlement of customer issues and disputes
4. Exceed agreed sales and related targetseg Pipelines, Sales calls etc
5. RFI/RFQ Response
6. Sector Plans
7. Road shows to Districts, competency sharing
8. Support field sales/Branches in Sector solutions and expertise
9. Relationship Mapping
10. End to End solution
11. Sales & Product Collaboration
12. Virtual Team Management

Requirements

Skills
1. Planning and Organization skills
2. Good Interpersonal skills
3. Team Management
4. Excellent Communication skills
5. Understand Supply Chain Concepts
6. Influencing skills
7. Negotiation skills
8. Good Business sense

Experience
1. 5 years and above in the logistics or forwarding Industry
2. Least 2 years leading a team
3. Relevant experience in International supply chain will be an advantage

Educational Qualifications
1. Degree Holder, relevant post graduate qualification will be an advantage
2. Fluent use of English (both written and spoken)
3. Competent Computer skills required