Your role Do you have an entrepreneurial mindset and are you eager to understand and fulfill our clients’ needs? Are you passionate about helping our customers understand and maximize the value of our products?
You will play a pivotal role in driving the adoption of our digital platforms. You will engage directly with Operations teams to showcase our roadmap, explain new features, and gather feedback to shape future enhancements. You’ll also be amongst the *** to test and validate new capabilities including AI driven automation. If you enjoy working at the intersection of technology, product, and customer experience, this is the role for you.
We’re looking for a Business Analyst to join our Customer Success Pod to do:
61 Customer Engagement: Build strong relationships with Operations teams, ensuring they understand and maximize the value of our products 61 Product Advocacy: Share our roadmaps with our users so they are aware of upcoming and future features and capabilities. Market new features and the business problems they solve / benefits they provide. 61 Feedback & Insights: Act as voice of the customer, gathering insights and pain points and new problem statements to inform our roadmap. Run customer surveys to benchmark how we are doing and gain data driven insights to inform our book of work. 61 Cross-Functional collaboration: Collaborate with development teams to communicate customer requirements, participate in solution design discussions, obtain feedback from customers on roadmap features 61 Testing & validation: Be among the *** to use and stress test new capabilities, providing hands on feedback to our product and engineering teams 61 Change Management: Support teams in adopting new tools & workflows, ensuring a smooth transition and maximizing benefit 61 Initiative Management: Lead periodic large impact adoptions. As an example we are currently working with our users to train NLP models to classify and extract content from emails for workflow automation.
Your team You’ll be working in the Digital Capabilities Crew in Hyderabad, India. Our mission is to transform Investment Bank Operations through workflow automation, data & analytics, and AI driven solutions. Our flagship platform 1Place is central to this transformation and is being adopted across IB Operations, with over 1,000+ active users and increasing.
Your expertise 61 Experience in customer success, product adoption, product management and business analysis ideally in a financial services environment or a product / technology driven environment 61 Comfortable working in an agile fast-paced environment with strong understanding of agile delivery frameworks and product management 61 Strong active listening and communication skills as you will be engaging with senior stakeholders and front line users alike 61 Analytical mindset with the ability to identify trends in customer feedback and translate them into actionable improvements with benefit / impact defined through effective discovery 61 Setting and delivering on outcome-focused goals, such as using OKRs (Objectives and Key results), team player with an enthusiastic and proactive personality 61 Technical competence with tools like Alteryx, PowerBI, SharePoint is preferred
