Job Purpose:
Manage, control and develop the overall Customer engagement of assigned portfolio. Develop business development strategies/activities in accordance with the Group's business strategy and local Business enviroment to deliver profitable growth and service excellence. Support Global/Regioanl Sector initiatives and drive the engagement of both internal and external stake holders with a clear Account Development plan.


Main Accountabilities
Customer
1. Provide customer orientated service at all times relating to sales and operation issues.
2. Plan and co-ordinate national sales activities to retain and develop sustaining sales revenue
3. Drive/support development of new/innovation service or value creation as part of continious development to meet customers' needs
4. To drive and manage profitable growth with the assigned customer


Stakeholder
1. Identify and develop relationship with Customer contacts, including but not limited to decision makers, coaches, gatekeepers, influencers
2. Work with third party service providers like packing companies, carriers, truckers or shipping lines for special projects
3. Work with other DHL divisions for end-end supply chain solutions and collaborations
4. Work with countries and internal departments such as Products, VAS, Finance, *** Choice, BPO, IT and Implementation to satisfy customers' needs and ensure service continuity
5. Coach and work closely with virtual team - Dictrict/Branch/Sales and Business Support Managers
6. Regular Performance Dialouge with Regional RAD/Sector Heads and BSMs

Measurement Criteria / KPIs
1. Existing customer retention & continued patronage
2. Developing new revenue and profitable growth
3. Timely settlement of customer issues and disputes
4. Exceed agreed sales and related targetseg Pipelines, Sales calls etc
5. RFI/RFQ Response
6. Relationship Mapping
7. End to End solution
8. Sales & Product Collaboration
9. Virtual Team Management

Requirements
Skills
1. Planning and Organization
2. Good Interpersonal skills
3. Excellent Communication skills
4. Interpersonal skills
5. Influencing skills
6. Negotiation skills
7. Ability to work under stress

Experience
1. 3 to 5 years in the logistics or forwarding Industry
2. Least 2 years in dealing with Major Accounts on a country level.
3. Relevant experience in International supply chain will be an advantage

Educational Qualifications
1. Degree Holder, relevant post graduate qualification will be an advantage
2. Fluent use of English (both written and spoken)
3. Competent Computer skills required.