- Ensure level 1 support for all LINK/MYCEVA (platform for track &trace, booking, PO, etc.) related issue.
- Setup / configure systems accordingly to defined requirements and specifications.
- Formalize and align SOP with Operation team to make sure customer needs are well acknowledged and implemented.
- Manage EDI customer troubleshooting.
- Using BI system to create report for internal and external users.
- Gathering feedback from operation team and controlling team, find possible improvements through SOP update or better system configuration.
- System testing and training.