Responsibilities
- Issue shipping instructions to vendors, monitor shipment status, and drive vendors to ensure timely delivery.
- Coordinate with vendors, customers, and forwarders to resolve shipment-related issues.
- Check the correctness of vendors’ shipping documents and issue payment vouchers to arrange payment to vendors.
- Prepare a full set of original shipping documents in accordance with the requirements of customers and/or L/C and send shipping documents to clients timely.
- Make commercial documents based on business requests.
- Develop good relationships with all the business partners, such as banks, forwarders, suppliers, and customers.
- Handle customer claims on shipment problems.
- Establish and update SOPs for the effective handling of customers’ shipment requirements.
- Carry out other jobs assigned by the supervisor or the department manager

Requirement
- Bachelor's degree in business preferred.
- Strong time management skills with experience in processing large volume of shipping documents.
- Good verbal & written communication skills in English and Mandarin.
- In-depth knowledge of international trade with at least 2-3 years’ experience in handling international trade shipments and in dealing directly with overseas customers.
- Capable of handling L/C transactions independently.
- Good PC skills, proficient in Microsoft Office software.
- Proactive, open-minded, and organized.
- Strong orientation towards teamwork, zero-defect, solution-driven, and adherence to deadlines.