RESPONSIBILITIES AND DUTIES:
* Responsible customer service process (Place sales orders and purchase orders, check delivery plan with suppliers, goods allocation, arrange shipments, etc)
* Production related imported components planning & purchasing and keep tracking materials shortage to ensure the on-time delivery
* Complete and send reports on time
* Provide high service level of performance & keep good relationship with all the customers
* Supplier performance tracking and escalation, analysis past due orders to dig in the problems and provide recovery plan and solutions
* Responsible for handling complaints and exceptions. Manage the customer feedback through recording issue log and ensure continuous improvement
* Monitor inventory level to ensure inventory turnover, control the inventory to meet target
* Other special or urgent case support

EDUCATION:
Bachelor's degree in supply chain management or related field preferred
MANAGEMENT:
* None

QUALIFICATIONS:
* 10 years of suitable and relevant experience in supplier chain
* Good communication skills both in both oral and written English
* Proficient in MS Office
* Good analysis capability to discover and solve problems
* Strong sense of urgency and of responsibility
* Awareness of relevant regulation, compliance requirement and processes