工作职责：
一、技术对接与效率管理：
1、负责关键客户/合作伙伴的技术对接与关系维护；
2、统筹管理现场技术支持，指导团队进行故障评估、根因分析，审批维修与升级方案（如阀门优化改造)；
3、审批备件选型方案，为商务提供技术支持。
二、售后问题闭环与改进：
1、主导处理全球数据库中的重大技术投诉(CLAIM)及升级需求；
2、负责重大问题技术闭环，审批签发闭环报告；
3、分析售后数据，推动与德国团队协作进行产品改进。
三、服务规划与交付协调：
1、规划并主导重要客户技术拜访与评审；
2、统筹管理项目安装周期技术活动（FAT协调、调试策略、维保计划审核），协调资源确保执行。
任职要求 ：
学历：工程类本科及以上 (机械/电气/机电/自动化等)。
经验：
8年+ 阀门行业技术应用/支持/服务经验 (电厂/化工/过程工业优先);
3年+ 明确团队或部门管理经验。
技术能力：
1、精通调节阀、旁路阀、减温减压器等阀门选型与应用;
2、掌握阀门控制系统（液压/气动/电动）原理;
3、能独立审核决策故障报告与升级方案。
核心能力：
1、沟通协调： 优秀中英文沟通能力 (必备)，擅长跨部门、跨层级协作;
2、强分析与决策： 快速解决复杂问题，做出有效技术决策;
3、统筹规划： 优秀的多任务管理与资源协调能力;
4、客户导向： 深刻理解需求，提升服务体验;
5、高频出差意愿： ＞60%时间。
优先考虑：
国际项目经验;
熟悉HORA或同类国际阀门品牌;
具备技术方案成本意识。
在HORA你可以：
得到心仪的职位；
直接向总经理汇报 ；
良好的工作氛围；
有吸引力的薪酬；
商业保险等特殊福利；
良好的职业发展机会；
去德国总部的培训机会。
At HORA you fully can be in your element
1. Technical Liaison & Efficiency Management
- Serve as primary technical interface for key clients/partners, maintaining strategic relationships；
- Oversee on-site technical support operations, guiding teams in fault assessment, root cause analysis, and approving repair/upgrade solutions (e.g., valve optimization retrofits);
- Review and approve spare parts selection proposals, providing technical input for commercial negotiations.
2. After-sales Issue Resolution & Improvement
- Lead resolution of critical technical claims and upgrade requests in global HORA database.;
- Drive technical closure of major issues, authorizing final incident reports;
- Analyze after-sales data to identify improvement opportunities and collaborate with Germany HQ on product enhancements.
3. Service Planning & Delivery Coordination
- Plan and lead technical reviews/visits for strategic clients;
- Manage technical activities across project lifecycle (FAT coordination, commissioning strategy, maintenance plan review), ensuring resource alignment.
You will inspire us with this：
Education:
- Bachelor’s degree or higher in Engineering (Mechanical/Electrical/Mechatronics/Automation).
Experience:
- 8+ years in valve industry technical support/application/service (power plants/chemical/process industries preferred);
- 3+ years documented team/department management experience.
Technical Competencies:
- Expertise in valve selection/application (control valves, bypass valves, PRDS stations);
- Proficient in valve control systems (hydraulic/pneumatic/electric);
- Demonstrated ability to review/approve fault analysis reports and upgrade proposals.
Core Skills:
- Exceptional Communication: Fluent English & Chinese (written/spoken), adept at cross-functional/cross-level collaboration；
- Analytical Decision-Making: Rapid problem-solving and technical judgment;
- Strategic Coordination: Multitasking and resource optimization capabilities;
- Customer-Centric Mindset: Deep understanding of client needs;
- Willingness for frequent travel (＞60% time).
Preferred Qualifications:
- International project exposure；
- Familiarity with HORA or comparable global valve brands；
- Cost-awareness in technical solutioning.
You can look forward to
- An exciting and rich in variety role in our Shanghai subsidiary;
- Direct report line to GM China;
- Room for plenty of your own entrepreneurial ideas ;
- Attractive remuneration: with special benefits such as accident insurance, etc；
- Individual and exciting development opportunities;
- Training Opportunities in Germany.