Main Responsibilities
- Understand and interpret technical perspective information of customers on marketing present, customer demands and format this information for VTS team;
- Identify the process vacuum issues discovered on customer site which may require adjusting and/or modifying to existing designs;
- Understand how vacuum pumps linked to customers production process, then the process linked to customers business strategy, figure our service solution to optimize customers current process;
- Communicate with VTS division, product companies, IV&SV and VTS local team for relevant technical resource, support VTS sales team to present service solution and service contract to customers;
- Increase competence level of Sales team in how to offer service solution within primary sectors, contribute to the business growth of VTS.
- Develop service solution and support customers to improve their process capabilities and operational efficiency
- Work closely with VTS sales team to identify business opportunities and maximize business wins in primary sectors, provide upgrading or service solutions to customers from technical perspective.
- Make and update training material and conduct training to improve product service knowledge, application knowledge to VTS team, end customers, distributors and OEMs;
-Support on related technical and service product, and sales team in the business development.
Skills / Knowledge / Experience
Experience requirements
- At least 5 years’ experience in Application and technical support function
- Strong technical background combined with knowledge of application and technical support in vacuum pump service or similar machinery industry.
- Previous experience of vacuum beneficial.
Knowledge
- Fluent both in written and oral English & Chinese.
- Proficient in the use of Microsoft Office, including Word, Excel and Power Point.