1. Lead and supervise the End User Service team, ensuring efficient task delegation and high-quality service delivery. 2. Provide hands-on support for hardware, software, acting as an escalation point for complex issues. 3. Monitor and maintain IT service levels, ensuring timely response and resolution of user issues. 4. Develop and implement training plans to enhance the team’s technical skills and service capabilities. 5. Collaborate with other IT teams to address systemic issues and improve the overall IT performance. 6. Maintain accurate records of incidents, service requests, and asset inventory. 7. Drive initiatives to enhance user experience and improve IT processes and procedures. 8. Ensure compliance with company IT policies and standards.
