JOB PURPOSE:
This position will
be responsible for providing technical support, troubleshooting issues, and implementing IT solutions to enhance organizational efficiency.

REPORTING TO: Regional Head of Operation

Responsibilities:
1. Network Infrastructure Management:
· Implement, and maintain regional network infrastructure to ensure optimal performance and reliability
· Troubleshoot and resolve network issues, ensuring minimal downtime and efficient resolution
2. Technical Support:
· Provide timely and effective technical support to end-users in the region, respond to and resolve a wide range of IT - related issues, including but not limited to software installation, hardware troubleshooting, network connectivity problems, and email - related issues.
· Collaborate with the USA IT team to escalate and resolve complex technical problems
3. Security and Compliance:
· Implement and enforce IT security policies to safeguard regional systems and data
· Stay informed about industry best practices and ensure compliance with relevant regulations
4. Documentation:
· Maintain accurate and up-to-date documentation for network configurations,
system changes, and troubleshooting procedures
· Develop and update user guides and documentation for IT-related processes
5. Collaboration and Communication:
· Collaborate with other IT professionals, both regionally and centrally, to
ensure consistency and alignment of IT services
· Communicate effectively with end-users, management, and other stakeholders on IT-related matters.
6. Conduct regular IT asset management, including inventory control and disposal of IT equipment.

Qualifications:
- Fluent English in both oral and writtent
-Bachelor's degree in Information Technology, Computer Science, or a related field
· Proven experience as an IT Technician or similar role with sufficient knowledge of IT activities, including Microsoft Windows Operating Systems, networking etc.
· Strong troubleshooting and problem-solving skills
· Knowledge of IT security best practices and compliance standards
· Excellent communication and interpersonal skills
· Ability to work independently and collaboratively within a team