JOB TITLE :
职位名称：
Store Manager
店经理
REPORTING TO :
汇报对象：
Regional Retail Manager
区域零售经理
DEPARTMENT / LOCATION :
部门/ 区域
JOB PURPOSE :
职位目标：
· Manage day-to-day store
operations and lead the sales team to achieve sales objective; Manage and develop people, promote brand
进行店铺日常运作管理，带领销售团队完成销售指标; 管理和发展团队，推广品牌
MAIN RESPONSIBILITIES :
主要职责：
1. Store management 店铺管理
· Manage the daily operation of the store and ensure
the brand image is maintained
管理店铺的日常运作，确保品牌形象维护
· Assist Regional Retail Manager in driving sales
initiatives for sales team to achieve sales objectives
协助区域零售经理推动销售团队积极主动地完成销售指标
· Establish and maintain the highest standard of store
environment
创建并维持店铺优质购物环境
· Lead and motivate sales team on delivering
consistent, professional and responsive customer service
领导和激发销售团队为顾客提供统一、专业、热诚的服务
· Ensure sales team working in accordance with company
policies and procedures
确保销售团队按照公司的政策和流程工作
· Lead and monitor safety, health and security rules
in store
领导和监管执行店铺内的保险、健康和安全规定
2. Staff
management 员工管理
· Identify potential sales staff and suggest proper
training for staff development
发掘有潜质的销售人员，提供相辅的员工发展培训
· Provide on-the-job training to new join staff
为新员工提供在职培训
· Communicate / enforce HR policies to store level
向店铺员工传达和执行公司人事规定
· Manage and conduct appraisals and performance review
with store staff
管理执行店铺员工的工作表现评估
· Coach sales staff to meet and exceed the required
performance standard
培训销售人员达到并超过公司制定的销售目标
· Prepare monthly roster and arrange manpower to meet
up requirement of sales program
制定每月排班，根据店铺实际需求安排人手
· Reflect the staff problem to management and handle
staff’s grievance
将管理工作中出现的员工问题和员工申诉及时反馈至管理层
3. Daily
operations 日常管理
· Prepare variety reports such as merchandising flow,
traffic flow and daily sales etc
准备各种报告，如货品流量，客流及每日销售报表等
· Conduct daily briefing on information from office
and sales performance review
传达公司办公室的最新信息，回顾每日销售情况和业绩
· Assist sales staff to resolve ad-hoc operations
issues
协助销售人员处理突发性事件
· Resolve escalated customer complaints regarding service
and products
不断提升解决顾客关于服务和货品方面的投诉
· Manage and ensure the visual merchandising
guidelines are followed
管理并确保店铺内货品的视觉效果和陈列事宜
· Manage and lead a smooth stock taking and stock
replenishing
管理和领导团队确保店铺货品的流转顺畅
· Manage and lead a smooth merchandising distribution
管理并确保货品平稳销售
· Manage and lead
a smooth in-store events support
管理和领导店铺内举办的各类推广活动顺利进行
· Ensure good control of petty cash utilization and
liaise with Accounts Department for store expenses
确保店铺备用金的合理使用，就店铺费用与公司财务部门保持联系
QUALIFICATIONS
& EXPERIENCE :
要求和资历
Education/Professional Qualification 学历或职业资格
· Tertiary educated 大专学历或以上
Experience 工作经验
· Minimum 5 years' experience in fashion luxury retail industry
with at least 3 years as
store in charge
至少5年奢侈品时尚行业零售经验，其中至少3年带店-经验
SKILLS& KNOWLEDGE :
技能和学识：
Knowledge 学识
· Good knowledge of products and materials
良好的货品和面料知识
· Good understanding of local markets
对当地零售市场有很好的了解
· Good knowledge of the brand
良好的品牌知识
· Good exposure to and experience in handling high-end
customers
对高端客户有良好的定位与服务经验
Skills 技能
· Good supervisory skills 良好的领导管理能力
· Good presentation skills 良好的表达能力
· Excellent communication capability 杰出的沟通能力
· Hands on alteration pinning techniques
传递革新销售链
· Fluency in - Mandarin -
熟练掌握普通话-
· Computer literacy (including windows, word processing
and spreadsheets) 具备一定电脑操作技能，包括Windows操作，文字处理和电子数据表
COMPETENCIES :
能力
· Highly motivated individual, energetic, enthusiastic
and team oriented
高度的个人领导魅力，积极、热情、具有团队协作精神
· Customer oriented
具备服务导向意识
· Tactful in handling customers and external parties
得体应对顾客和外部业务伙伴
· Good fashion sense
良好的时尚感
· Excellent quality of service
提供优质的服务
· Self sufficient/self starter
主观能动性强
· Results driven
以结果为导向