Job
Title: Product Support Engineer
Department:
Product Support/PDP/CNAUS
Responsibilities:
01 Provide technical support to the local
ABB’s in worldwide through day-to-day coverage of internationally distributed
cases.
1) On-line support for ABB front-end
engineers or service engineers to make trouble shooting when robots have
problems at customer site （当ABB 前端及服务工程师在客户现场遇到产品问题时，PS根据需要提供在线技术支持）
2) front-end engineers or service
engineers provide detailed description and system data of robot failures （ABB 前端及服务工程师会提供详细的问题描述及机器人系统数据）
3) product support engineer makes
analysis, experiments, and investigation of production before providing solutions
or suggestions (PS 工程师根据前端及服务工程师提供的信息，进行分析，测试或者产线调查，给出现场问题的可能原因，解决方案的建议)
4) focus on paint robots and electrical
domain (主要负责喷涂机器人的电气部分)
01 Consolidate the information and offer
related report to customer for RCA & SI
当客户提出对机器人故障件进行原因分析时，PS工程师会和技术中心工程师一起负责对返件实物进行分析和报告编写
01 Close collaboration with the rest of
the backend organization in the world
01 Close collaboration with R&D and
Production team
01 follow up new product project
Requirements:
01
Minimum 5+
years’ experience as diagnostic technician or field support or product/Technical
support work
01
Strong analytical problem-solving
skills and hands-on experience with electrical. Experience with robot
system or software is an advantage
01 Strong ability to be self-directed and work independently,
with strong organization and documentation skills
01 Exceptional capacity for managing simultaneous activities
and challenges.
01 Bachelor degree (or above) of electronic or electrical
01
Must be fluent in English reading, writing and spoken
01 Team work spirit