Order Management Specialist
61 Maintain 100% validation of Opportunities and manage stage order in salesforce, and actively work with Sales Operations/support team to resolve deviations
61 End to end process of order entry till invoice & front-end department in customer cash collection (work closely with shared service organization)
61 Ensure order booking in ERP within deadline
61 Monitor billing milestone and bill to customer on time
61 Work with fulfilment team and business to deliver license on time
61 Provide local perspective on global policies in order to foster continued improvement.
61 Supply feedback on customer experience to management, sales, and other groups.
61 Creation and maintenance of master data, customer installed base records, cases, etc. within SAP, Salesforce and/or other systems currently in use.
61 Assist and satisfy internal and external customers professionally in a friendly, collaborative and concise manner by providing required information.
61 Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary.
61 Follow-up in a timely, accurate and proactive manner on open issues, tasks, activities, and unresolved items.
61 Answer external phone calls and/or other communication requests from customers and assist with requests/questions.


Skills and Qualifications
You will have a solid background in maintaining order and sales records in an international environment together with the ability to analyse sales order related data and have an understanding of the revenue recognition principles and general ledger.

You also have the below:
61 Experience in a similar role
61 Understanding of tax regulations with regards to invoicing
61 Understanding business and have ability to review contract and have good understanding about revenue recognition
61 Proven experience using SAP or Oracle – in particularly using the Contracts and Invoicing transactions
61 Attention to detail, accuracy and high level of initiative
61 Ability to work unsupervised as well as part of a team
61 Proficient user of Microsoft Office
61 Ability to adapt to a fast-changing working environment
61 Excellent written and verbal communication and interpersonal skills
61 Ability to organize and prioritize to meet strict deadlines
61 Fluent in English
61 Prior experience in SAP or Oracle is an advantage