职位：服务顾问


直接督导对象：服务经理


岗位特征：
服务顾问是***线的Porsche品牌大使，是Porsche售后服务环节中***个与客户接触的角色,因而必须确保随时向所有Porsche客户提供可靠、优质和全面的售后服务。服务顾问还负责征询客户在服务方面的需求,提供有关建议, 就执行的工作进行相关讲解以确保客户获得最满意的服务。


职责说明（职责的先后顺序按照其重要程度进行排列）：
1. 安排预约服务
2. 接待客户维修车辆
3. 交付客户维修车辆
4. 处理客户投诉
5. 维护客户关系


教育背景：
·须具备大专学历，具有专业大学本科学历者优先；
·具有英语沟通能力者优先


行业背景：至少三年汽车售后服务顾问或类似职位工作经验


其他任职要求：
·候选人需掌握Office软件的操作方法，保时捷系统的操作方法除外；
·热爱本职工作，在工作中保持极高的敬业度及可靠性；
·***；
·热爱Porsche产品及服务：
·优秀的客户服务意识,能够迅速建立稳固的客户关系


Service Advisor
Direct Monitor：Service Manager
Position Characteristics:
The Service Advisor is often the first contact to Porsche Service customers and therefore responsible that that a reliable, premium and comprehensive After Sales service is offered to all Porsche customers at all time. S/He also advises and consults customers on service needs and explains the performed work to ensure highest customer satisfaction.
Duty Description( Duties are arranged by importance):
1. Arrange service appointments
2. Accept customer's vehicle for service
3. Return vehicle to customer
4. Deal with customer complaints
5. Maintain customer relationship
Education:
·College degree required, university degree is preferred; ·Candidates able to communicate in English preferred
Industry background：At least three years' working experience as Service Advisor or similar position
Other qualifications:
·Proficiency in Microsoft Office software; Porsche systems not a must.
·Passion for their work, maintain a high degree of professionalism and reliability in their work;
·Smart appearance;
·Enthusiastic in Porsche products and services;
·With outstanding customer service awareness and ability to quickly establish stable customer relationship