岗位职责：
1. 管理客户端的现场服务活动以确保：客户端发生的质量问题得到及时的处理；客户端的质量问题被及时准确的传递到工厂内部；缺陷件处理符合流程要求；返修工时和执行率得到有效的控制。
2. 推动、跟踪和验证客户端的质量问题（包括0公里和售后件）的立即围堵和解决。确保问题的围堵、分析、措施制定和执行符合集团/客户的要求，并按照客户的要求提交报告。
3. 管理定期对客户端质量问题进行收集、汇总和分析，指出当前客户端质量控制重点，并形成报告。
4. 管理内外部工程变更零件在客户端的验证，向客户提交偏差放行申请文件。
5. 管理并维护客户端KPI，提交相关报告，维护内外部相关网站数据。
6. 了解客户现场的环境和状态，管理对于影响产品质量的潜在风险的识别，并与客户沟通。
7. 接收、评估和管理来源于客户端的质量相关文件。
8. 参与发货包装方式的评估，识别并提出潜在风险。
9. 持续改进公司的业绩及结果。
10. 全面推行FES在本部门的开展与实施。
1. Manage the customer service activity to ensure the quality issue in customer side can be disposed in time; the information of customer quality issue can be accurately transferred to plant in time; rework time and direct runner can be effectively controlled.
2. Push, follow up and verify the containment action and issue solving of customer quality issue (incl. 0 km issue and warranty issue), to ensure the issue containment, analysis, and implementation conforms to the requirements of our group/customer. And provide report according to the customer requirement.
3. Manage regularly collect, summarize and analysis the customer quality issues, point out the current quality control key point on customer side, and create report.
4. Mange the verification on customer side of internal and external engineering changing parts. Provide deviation application to customer.
5. Manage and maintain the customer KPI, provide relative report and maintain the data on relative internal and external website.
6. Understand the on-site environment and status of customer, manage the recognition of the risks which can affect the product quality, and communicate with customer.
7. Receive, evaluate and manage the quality relative documents from customer side.
8. Participate in the evaluation of delivery packaging, recognize and point out the potential risks.
9. Continue improving the quality performance on site.
10. Fully push the development and implementation of FES in the department.
任职要求：
1. 拥有5年以上汽车零部件一级供应商工作背景
2. 3年以上客户质量管理经验
3. 对质量工程技术的深入了解
4. 熟悉项目标准，工具和方法
5. 较强的达到客户满意度的能力
6. 良好的沟通能力和人际关系能力
7. 熟悉了解5大工具内容和应用.
1. More than 5 years’ work background in tire-1 supplier of automotive industry
2. More than 3 years’ customer quality management experience
3. In-depth knowledge of quality engineering techniques
4. Good knowledge of program standards, tools and methods
5. Strong customer satisfaction orientation
6. Above average communication skills and interpersonal skills
7. Familiar with 5 tools and applications