公司为外资企业，工作氛围轻松，与外籍员工客户共事交流。

工作时间：08:00--17:00，13:00--22:00，做五休二！
薪资结构：基本工资+高额补贴+绩效奖金
完善的福利：五险一金、年度员工体检，带薪年假，加班按照法定节日两倍/三倍薪酬，节日/生日津贴，年度调薪，公司定期聚餐和下午茶等活动。

Job Responsibilities:
1. Deliver the best customer service by answering the phone calls and replying the e-mails in a timely manner. 通过英文电话及邮件答复海外客户，提供及时准确的服务。
2. Identify customers’ needs, provide a customized itinerary and car rental package and quote correctly based on company resources. 明确客户需求，为客户提供定制化的行程安排、车辆租赁套餐及合理的报价。
3. Utilizing software, databases, scripts, and tools appropriately. 熟练操作公司软件，系统数据库及工具。
4. Adherence to quality standards, deadlines, metrics, proper procedures and department goals during the daily operations. 在日常工作中遵守标准流程，完成工作指标及部门任务。
5. Build sustainable relationships and engage customers by taking the extra mile, seize opportunities to upsell services when they arise. 积极与客户建立稳定良好的商务合作关系，抓住客户需求及时提升销售量。
6. Handle difficulties or complex problems efficiently to optimize customer satisfaction and minimize the loss. 能高效快速解决困难或复杂的问题，提升客户的满意度，避免造成公司损失。

Key Requirements任职资格:
1. Bachelor or equivalent education, major in English or Marketing. 大学本科及相当的学历，优秀者可放宽学历要求，英语或市场专业。
2. 1-3 years of customer support role or sales experience, strong sales and presentation skills. 1-3年的客服或销售经验,具有良好的销售及表现能力。
3. Excellent interpersonal, written, and oral communication skills along with active listening. 英语听说读写熟练。
4. Customer focus, ability to multi-task, set priorities and manage time effectively. 以客户为导向，具有多任务处理能力及良好的时间管理能力。
5. Proficiency with computers, especially with CRM software, and strong typing skills. 熟练操作电脑，熟悉CRM系统，打字速度快。