Job Purpose:
Maintain and build strong relationships and provide excellent service & support to your customers in order to ensure loyalty and future sales growth.
Key areas of accountability:
? Overall worldwide accountable for designated clients, having large subsidiaries in APAC.
? Promote long-term success for these designated clients, develop new business and actively seek new sales opportunities with a focus on creating trusting relationships.
? Primary customer contact for all commercial related functions.
? Work with people across all levels of the internal organization as well as with external parties.
? Actions and decisions have a direct impact on sales and customer satisfaction.
? Tasks will be very diverse and require prompt and accurate judgments.


- RELATIONSHIP MANAGEMENT:
? Build customer loyalty by fostering technical and commercial partnerships with our clients.
? Acquire, document, and deploy a thorough understanding of the strategic and operational needs of your clients.
? Keep an overview of key contact persons and manage the interactions with your customers.


- BUSINESS DEVELOPMENT:
? Develop new business with existing clients and/or identify areas of improvement to meet sales targets.
? Lead the quotation process: obtain market information, set target prices, analyze cost models, develop pricing proposals, define and implement winning sales strategies.
? Use upselling techniques to increase our business opportunities and chances.


- STRATEGY:
? Draft, define and implement a commercial and marketing strategy and next steps for your accounts based on identified business opportunities and aligned with the overall strategy.
? Establish a clear and consistent price management and manage margin on sales of products and services to achieve our financial and strategic targets.
? Manage the price negotiations and ensure this is properly documented in a signed contract.
? Organize the sales related part of the MTP Strategic Process (3-year business plan) and provide input for annual sales budget and long-term sales plans.
? Decide on the feasibility/profitability of new projects and define the way forward in alignment with Business Director and VP Sales.


- ROADMAPPING:
? Identify what products and technologies your clients are looking for and align with R&D department, so to make sure these products and technologies become available at the right moment.
? Perform quantitative and qualitative research of the loudspeaker market, and continuously monitor our position into this market.
? Spot and analyze new trends and need in the market (3 to 5 years) and based on this intelligence you initiate adequate actions.


- ACCOUNT MANAGEMENT:
? Day-to-day follow-up of activities for your clients and monitoring all operational aspects of the relationship; amongst others technology, production, quality, logistics and commercial.
? Follow-up new product introductions, internally and externally.
? Ensure timely and successful delivery of our solutions according to customer needs and objectives.
? Actively participate in account team meetings and work collaboratively to resolve open issues.
? Negotiate contracts and close agreements to maximize profits.
? Communicate the progress of key initiatives to internal and external stakeholders.
? Forecast and track key account metrics.
? Assist with challenging client requests and escalate where needed.
? Properly document all customer agreements and archive in an orderly manner so they can be retrieved when needed.


Job scope:
Independently manage multiple and complex projects and work with people across all levels of the internal organization as well as with external parties. Decisions have a direct impact on sales and customer’s satisfaction. Tasks will be very diverse and require prompt and accurate judgments.
Qualification:
? Minimum requirement of bachelor’s degree in engineering, Business, or related field.
? Extensive experience in a consumer sales B2B environment, ideally ＞ 5 years.
? Background in audio/sound related market is a plus.
? Excellent knowledge of Mandarin and English.
? Energetic with a win-win mindset and a can-do attitude.
? Team player with good people management and excellent communication skills
? Comprehensive knowledge of marketing principles (selling/presentation/negotiation skills).
? Strategic thinker with excellent interpersonal skills and a strong drive for success.


? Willingness and ability to travel internationally.
? Ability to analyze and find root causes quickly.
? Ability to synthesize and create workable approaches to challenges.
? Open minded, communicative, customer driven mentality, multicultural and constructive thinking.
? A good and deep understanding of purchasing, finance, quality, and manufacturing.