1. College+ degree, more than 3 years of CQE work experience; Major in mechanical engineering is preferred.
全日制专科或以上学历，三年以上CQE工作经验；机械相关专业优先。
2. Strong problem-solving skill, familiar with quality methodology and tools e.g.8D,APQP/PPAP,MSA,SPC, 5why/KT…etc.
擅长问题处理，能熟练使用质量方法或工具，如8d，FMEA，MSA，SPC， 5why/KT等
3. Able to work under pressure, excellent communication skills, self-motivation
能够在压力下工作，良好的沟通能力，自我激励。
4. Good project management skill (resource planning; timing planning, cost planning)
良好的项目管理技能（资源规划）；时间计划、成本计划)
5. Good interpersonal skills to work effectively with others
良好的人际交往能力，能有效地与他人合作
6. Good command of written and spoken English.
良好的英语听说读写能力。
7. Detail-oriented and result-oriented, sticking to principles.
细节和结果导向，坚持原则。
岗位职责：
1. Manage customer complaints and customer quality performance. Regular reporting to customers and CQE manager.
管理客户投诉和客户质量绩效。定期向客户和CQE经理汇报
2. Leading customer visiting and audit and tracking/handling the corrective actions which were found in audit.
主导客户访问和审核，跟踪/处理审核中发现的纠正措施
3. Handling the RMA report and reporting to customers. Leading the investigation and improvement for each RMA.
处理RMA报告并向客户汇报。主导RMA不良原因调查及改善
4. Interface with internal and external on finished products rework/sorting management.
与内部和外部沟通，管理成品返工/挑选。
5. Onsite support in case needed for customer complaints.
客户投诉时提供现场支持
6. Overall handling for internal sorting/internal holding/rework related with customer complaints and RMA findings, make sure on time delivery with right quality.
全面处理与客户投诉和RMA调查结果相关的内部挑选/隔离/返工等，确保准时保质交货。
7. Take leader for 8D and work together with ENG/Production side. Regular reporting 8D progress and RMA status
与工程/生产部门一起主导客诉问题解决并定期汇报8D进度和RMA状态
8. Prepare monthly report and quarterly report for customer quality performance.
客户质量绩效月度报告和季度报告
9. Take leader for projects regarding major quality issues in customer complaints.
在客户投诉中担任重大质量问题项目的负责人
10. Other things requested by section manager and HOD. "
部门经理和主管要求的其他事情。

- 英语读写熟练；
- 了解机械/设备/重工行业标准和规范，具备相关工作经验者优先考虑；