-Act as the main point of contact for visitors and enquiries to Harrow Shenzhen and be an ambassador for the school.
- Undertake a range of other administrative tasks as identified by the Operations Manager.
- Maintain the accuracy of student attendance data working in conjunction with academic and operations administrative teams.
Duties and Responsibilities
Provide Effective Front Desk Support
- Answer and respond telephone enquiries in a professional manner.
- Greet and receive visitors to the school and make them feel welcome and comfortable when they wait in the reception area.
- Ensure the reception area is a friendly, clean and professional environment for all visitors, staff and students.
- Be responsible for the storage and recovery of lost and found items.
- Work in conjunction with the EYC, Prep Prep and Upper School administrative teams in maintaining the student attendance records and liaising on student attendance data gaps or inconsistencies.
- Work with the operations team to communicate the student attendance records to support billing for catering.
- Direct and support visitors and parents to the relevant contact information for the department as required.
Admin Support
- Provide administrative support for larger functions as required e.g. parent consultation events.
- Provide additional administrative support at high demand times as required
Other
- Undertake tasks as assigned by line Manager
Requirements
Minimum Academic Degree required
- Diploma in Business Administration, English Language or other relevant fields
Experience
- Good communication skill and willingness to learn and develop self
- Smart and business-like appearance.
- Have taken at least 1 year’s customer oriented position.
Professional Skill and Knowledge Required
- Excellent customer service skills in Chinese and English language
- Be ability to work under pressure while keeping a professional and calm manner.
- Be proficient in operating Microsoft Office
Other
A clean enhanced Disclosure and Barring Services check or police check (for applicants who have never worked in UK) and no question regarding suitability to work with children.
Harrow is committed to the safeguarding of children. All employees are expected to comply with our School Child Protection and Safeguarding Policy.
