Job Responsibility & Accountability:
Daily Operational Routine:
？ Handle daily technical inquiry or issues from Funko, Anta inspection offices on a timely manner.
？ Effectively communicate with Funko, Anta technical team for clear understanding and alignment related to technical or operational requirements.
？ Harmonize the technical requirements to related documentations, run by internal technical change management process for change voting and posting, and then run implementation of new or changes within BV global inspection network.
？ Co-work with BV Operation/Regional technical team, GTS for risk technical assessment,
？ Co-work with BV Operation/Regional technical team, GTS to train the trainer from global operation office on any new or changes related to technical requirement from client.
？ Work with Funko, Anta QA team to review and verify inspection protocols.
Program Management
？ Work with Regional Management to ensure inspection process is correctly executed based on the approved process and protocols in global IAC network.
？ Take lead to handle the technical complaints or outstanding cases by following the global process IMP/CAR;
？ Request regional operations to initiate prompt corrective actions and improvement actions in the relevant due time. Monitor the implementations.
？ Timely escalate operational and outstanding issues to N+1, N+2 and BV top management if necessary, which have potential negative impact on business or customer satisfaction.
？ Attend meetings with Funko, Anta technical team and to support any technical enquiries from protocols.
？ Attend meeting with internal program account team and operation team to review inspection performance. Ensure that the KPI are meet and deliverables meet client’s expectation.
？ Vendor/Factory performance review to identify any solution to help vendor/factory to have continuous quality improvement or quality system enhancement, and drive program business growth
Technical Calibration and Training
？ Continuously monitor and set up the periodic shadow audit by engaging BV inspection office and technical team, so as to verify whether IAC operations have executed the program process with qualified performance.
？ Prepare vendor seminar PPT and presentation on technical part
Required Skills & Qualifications (What skills are required for this position)
Qualifications:
? Demonstrated ability to work with customers, determines their requirements, define and assist in solving problems, and generally ensure their total satisfaction with BV CPS.
? Ability to work well under pressure to handle crisis situations and balance several tasks simultaneously
? Must possess strong work ethic and excellent client service skills to ensure effective, responsive client interaction (internal and external)
? Be confident, highly efficient, and self-motivated
? Knowledgeable in bags, garment manufacturing process, quality control system for inspection or/and factory audit experience or/ and any collection interest preferred
? Knowledgeable in BV CPS IAC operations, procedures and capabilities or any testing/inspection/factory audit industry experience preferred
? Be able to work independently, as well as in a departments environment
? Superior ability of dealing with analysis and of providing solutions in a time sensitive environment
? Possessing strong interpersonal communication skill, team-building skill
? An energetic, motivated self-starter who are able to lead and help staff
Required Skill:
? Excellent verbal and written communication and presentation skills;
? Language requirements, fluent in both written and spoken English and Mandarin; Cantonese preferred
? University graduated with 5 years or above working experiences as leader QA/QA Supervisor in some famous brands, retailers, or engineer of lab and with strong product knowledge or industrial knowledge.
? Be good at Microsoft Office Software (word, excel, power point and visio)