PRINCIPAL ACCOUNTABILITIES

1. Customer Management & Customer Maintenance & Establishment of Customer Database

- Achieve Sales Targets in the assigned territory through manage existing customers as well.
- Maintain strong relationship with existing accounts through periodic contract coordinated with field personnel and make recommendations.
- Visit and maintain customers regularly.
- Raise workbook to establish database for new customers, and information adjustment for existing customers.
- Uniting contract, order, and other information by file.
- Frequently contact customers and cooperate with CSO to update customers’ information regularly.

2. Order Management

- Arrange customers’ order timely.
- Communicate with CSO team daily, monitor sales order be implemented smoothly, and coordinate some special issues during the order taking.
- Delivery arrangement with local transportation team.

3. Customer Service

- Invoice management, immediately check account number after SAP billing creation.
- Promptly following price change and other information adjustment, to reduce credit and debit memo number.
- Check remittance from customers and aging report regularly, work together with outside sales to achieve account receivable target.
- Solve customer complaint in timely manner.
- Analyze the reasons of complaint, cooperate with other team to reduce the similar complaint.
- Visit customers regularly, build a solid business relationship with customer during the visit.
- Push customer to pay the goods timely according to contract payment terms, achieve the DSO target.
- Monitor the customers’ holding align with holding specialist, and solve the holding issues with the holding support team.
- Handle others special business cases as the first contact among the internal support teams.

4. Others

- Cooperate with legal team to solve the arbitration cases, and provide the documents during arbitration process.
- Cooperate with marketing team to understand the segmentation dynamics.
- Fulfill other works and projects, which assigned by supervisors or managers.

JOB REQUIREMENTS

Education/Experience/Skills/Qualities
- Education: Bachelor Degree in business or engineering or other related discipline
- Experience: Minimum 2 years experience in industrial sales or customer service
- Ability: Good communication ability
- Tools: Good PC and internet skills
- Language: Good English