SENIOR EXECUTIVE, AIR FREIGHT
Job Description
- Ensure smooth performance daily processing of import, export and billing transactions.
- Manage customers’ queries. Ensure customers’ bookings, queries, complaints are addressed in a timely manner with appropriate solutions.
- Build and maintain relationships with customers to fulfil requirements and upkeep customers KPIs.
- Escalate unresolved issues that require managerial attention.
- Coordinate with agents, carriers, vendors, overseas offices, and customers to ensure smooth transactions.
- Execute AWBs, weight amendments, close daily Console and ensure on time cargo uplift.
- Responsible for day-to-day processing such as permit declaration, checking and labelling of cargo, arranging for collection, survey and delivery based on customers request.
- Support productivity enhancements for Airfreight Operations.
- Actively engages in freight system digitalization initiatives throughout the network.
- Ensure all shipping processes have timely closure i.e. from receiving request, invoicing, etc.
- Ensure all freight costs, details and processes are kept up to date in system.
- Ensure all freight documents, including billing invoice and pre-alert, reach the customer in a timely manner.
岗位要求：
1、5年以上货代行业工作经验，有2年以上空运操作团队管理经验更佳，熟悉国际空运进出口操作流程；
2、本科以上学历，英语可以作为工作语言使用；
3、熟悉国内主要机机如：广州/上海/宁波/北京机场出口操作流程及香港机场货物运转流程；
4、具备较强的服务意识，做事认真、负责，能承受一定的工作压力；
5、善于与客户沟通，具备管理经验的优先考虑。