Responsibilities
工作职责 :
Customer quality complaint handling
- Customer complaint initial check
- Register customer complaint in system and follow up
- Lead containment action
- Internal 8D evaluation
- External 8D release and report to customer
Data Analysis and Report
- Analyze CQ data and report in regular base
- Maintain customer quality data in system/worksheet
General quality topics coordination (internal & external)
- Coordinate Training/Meeting/Audit customer requested
- Quality contract review
- Quality alert coordination between source and customer
- Coordinate quality documents requested by customer (PPAP...)
- Customer visit
Process/Procedure optimization
- Identify, initiate and optimize internal process/procedure to improve working efficiency;
TE plant new project involvement and safe launch support:
- Support plant quality team to perform on-site matching for function products
- Evaluate and feedback the readiness of mass production
Miscellaneous
- Topics with quality organization, cross function/region project, tasks from management;
- Customer portal management
- Regularly log in customer website to check customer requirements, scorecard , feedback;
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Band 5-2
Education
教育背景 Bachelor degree, major in science and engineering related preferred
Qualification & Certification
资质证书 CET-4, good writing and speaking
Knowledges of audits like VDA6.3, ISO/IATF certifications
Experience
工作经验 5 years experience in Automotive quality related function
Good understanding of Automotive customer’s requirement / expectation.
Have experience for people management, daily management and performance monitor for a team.

Technical Skill & Competencies
专业能力 Proficient in written and oral English;
Good communication skill, integrity, accountability, logical, self-motivated, ability to work under pressure;
Good interpersonal skill;
Good independent thinking and driving capability.
Coordinate / handle for customer audit /quality visit, quality related request, problem solving.
Handle critical issues, coach or lead task force for critical issues if need
Understand the access and Settings of the customer portal.
Familiar with customer specific requirements.
Know the specific requirements of customer Scorecard.
Engineering knowledges: GD&T, Automotive product & application specification
Quality tools: 8D, PDCA, FMEA, CP, SPC, MSA, Audit, 6 Sigma, APQP