岗位职责Responsibilities：
85 Manage a team of Client Support / Key Account Managers to build and maintain effective long-term business relationships and sales base with all customers with excellent program management.
1. Manage workload distribution among team and implement a reporting system to monitor client service volume and performance regularly.
2. Monitor and train the team to ensure the appropriate level of team contribution, meet customers’ expectations and strengthen the clients’ relationships
3. Organize regular meetings with customers to understand their needs, link them to the company’s service strategies, try to anticipate their future needs and expectations,
4. Help in taking customer order enquiries and solving any issues that they may face in an effective, courteous and timely manner, monitor and enhance customer satisfaction where necessary
5. Work with Technical Supportive Teams in elaborating quality strategies, solutions or new services to meet customer expectations,
6. Identify and develop opportunities to up-sell or provide complete solutions to assigned clients
7. Lead the development, implementation and follow up of Customer SOP and procedures
85 Overall follow up of VIP & Key customers’ activities: Inspection, Audit, Testing or any other added value services: 360 degrees on customers’ activities.
85 Key contact window and support with customers local offices and overseas: maintain timely, effective, professional contact with VIP & Key accounts at all times.
85 Be instrumental in converting clients by supporting the Sales Team.
85 Collaborate with Operation and Technical teams in the performance of VIP & Key account related services, and to enhance customer satisfaction.
85 Cooperate with Quality & Compliance Dept in claims and complaints investigation and resolution by preparing or reviewing the related investigation reports, corrective actions and solutions provided.
85 Identify recruitment needs for team and work with HR & Admin to recruit new staff (incl. post job advertisement, conduct interviews, make offers, onboarding plan and training).
85 Identify any improvement in the organization and report to the Management.
85 Undertake any other duties required by the Management.

任职要求Requirements：
61 High level of communication ability both oral and written in English is a must.
61 Mandarin Chinese and/or French or Spanish ability a plus.
61 Bachelor degree and 7+ years related work experience in Sales, Customer Service or related position.
61 Customer focus mindset, well organized, excellent social, presentation and negotiation skills, high degree of work ethics and able to work under pressure.
61 Experience in consumer products quality services is an advantage.
61 Personal growth mindset and motivation to work in senior management positions.