I. Company Summary:
BridgeNet Solutions, a member of the PAS Group, as known as 4th party logistics, has provided sourcing, analytics, and technology solutions to help customers achieve their supply chain and logistics strategic objectives since 2001. BridgeNet Solution’s customer base spans the Fortune 500 and Global 2000, and with an annual logistics spend under management of over $10 billion, BridgeNet Solutions is well positioned to support its customer’s complex global supply chains.

Job Description:
1. Drives overall performance of 4PL team and adherence to KPIs
2. Acts as counterpart for Regional Customer Teams
3. First point of contact for escalation concerning customers management
4. Manage control tower operation KPIs
5. Drives efficiency of teams and looks for opportunity to streamline and improve processes
6. Interfaces with other Regional Control Tower Teams to help drive projects and initiatives globally
7. Ensures adherence to all customer contracts and confidentiality requirements
8. Regional identification and implementation of optimization/ value initiatives
9. Supervises and leads a team of logistics professionals and analysts
10. Develops regional team members and provides coaching to help develop employees
11. Safeguarding and follow up on the global processes
12. Own and develop the regional relationship with the customer and defuse any tension that may arise and escalate accordingly when needed
13. Manage contract LSP’s KPIs
14. Data integrity checks and adherence to global standards
15. Support for new business development and client onboarding as required
16. Perform special reviews and projects as needed

Requirement:
Knowledge and Skills:
1. Strong analytical capabilities
2. Strong knowledge of supply chain management
3. Ability to motivate and lead a team
4. Strong interpersonal skills
5. Strong team player and excellent communication skills
6. Ability to prioritize tasks in order to achieve objectives
7. Project management skills
8. Ability to perform in a multicultural matrix environment
9. Strong customer service skills
10. Demonstration of business acumen required

Education & Experience:
1. Bachelor or Master's degree
2. Minimum of 3 years of logistics/supply chain experience
3. Experience leading a team in a service environment