Responsibility:
To ensure respond to customer requests on time, identifying + solving issues, complaints or disputes in a professional manner.
To ensure communicate with customers regarding order status or when issues arise
To ensure prepare + sort documents such as cycle count reports, invoices then identify + interpret data for system
To ensure coordinate with customers to submit billing as per agreed time frames along with required supporting documents, monitoring + following up any discrepancies in original tax invoices; escalating as necessary.
To identify + implement solutions aimed at continuous improvements within the customer portfolio (e.g. data quality, turnaround times, + customer satisfaction).
To ensure compliance with all customer contractual obligations on the part of the company.
To assist supervisor to monitor the team

Job Qualification:
1. Bachelor or Master's degree
2. 3 - 5 years working experience in related role or industry.
3. Daily workable written English skills.
4. Working effectively and cooperatively with others.

福利待遇：

a) 工作时间：五天八小时工作制，周末双休。
b) 入职即为员工购买五险一金，社保一档标准，住房公积金按***比例购买.
c) 按照国家法定节假日规定放假，周末双休。
d) 依法享有产假，陪产假，婚假，哺乳假，符合条件的员工还享有五四青年节/三八女神节半天假，生日祝福购物卡。
e) 本司是外资公司，工作范围环境西式化，公司/部门有定期聚餐，下午茶，茶水间有休闲零食供同事享用。


哈其德集团在全国主要港口设有分公司，同时，华南公司在香港，深圳，广州，佛山，厦门，福州均设有分公司/办事处，能提供良好广阔的发展平台。
欢迎有志之士加入我们的大家庭。
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哈其德企业集团简介—综合性的货代公司
1887年,哈其德在德国汉堡成立. 至今仍是一家由创始家族拥有并管理的国际性货运代理公司.我们物流领域内的服务包含:门到门的全球物流; 海运和空运的整柜和拼箱; 进出口的操作和报关; 供应链的管理; 货运保险等. 到目前为止我们全球拥有100多个办事处, 拥有2000多名员工. 为了提供更专业更优质的服务:我们会结合专业知识和客户的需求以及产品本身的特点给出专业的建议和操作. 所以, 我们特别欢迎和鼓励我们的员工互相交流, 与时俱进, 并对于新的知识和技能进行定期培训.