岗位职责：
1，Act as single point of contact for customer-specific queries across all Asia origins from external and internal parties.
在所有亚洲地区的外部和内部部门担任客户具体问题的联系人。
2，Take the leadership role to implement projects/programs for customers from origins operation perspective
从操作的角度领导客户项目的实施。
3，Fully understand customer-specific SOPs and all the requirement, as well as customers-related functions in operational system. Provide the guidance for operation excellence. Work with IT team to help ensure system set-up is aligned with SOP and operation practice.
充分理解客户SOP的要求和客户需求，以及操作系统中与客户相关的功能。为卓越运营提供指导。与IT团队合作，帮助确保系统设置符合SOP和实际操作。
4，Participate in meetings with customers and build solid relationship with customers as required
参与客户的会议，并根据需要与客户建立稳固的关系
5，Drive/Support commercial discussions by evaluating viability of proposed SLAs, cost structure, rate card etc
通过评估计划SLAs、成本结构、费率卡等的可行性，推动/支持商业讨论。
6，Lead problem solving initiatives with local /regional operation teams or internal stakeholders, and Century business partners
带领本地/区域供应商或内部利益相关者，以及世纪冠航的商业伙伴一起解决问题
7，Investigate and gather industry based statistics to share with management and customers where appropriate
调查和收集基于行业的统计数据，在适当的情况下与管理层和客户分享
8，Leverage a set of pre-defined tools or create new tools to track and monitor operational performance and identify gaps in service or leading indicators that could impact service.
利用一组预先定义的工具，或创建新的工具来跟踪和监控运营绩效，识别服务中的差距或可能影响服务的主要指标。
9，Handle exceptional cases on operations to help investigate root causes. Work with origins on CAPs, as well as ensure appropriate and timely communication with customers on resolutions.
处理异常情况，帮助调查根本原因。与供应商合作，确保与客户及时沟通解决问题。
10，Develop customer specified KPIs, conduct operational data analysis and verification when needed, to ensure date accuracy and integrity for the reports shared with customers and internal teams for visibility / actions.
开发客户指定的关键绩效指标，在需要时进行运营数据分析和验证，以确保与客户和内部团队共享的报告的日期的准确性和完整性，以便可见性/行动。
11，Proactively identify operational process improvements that could be mutually beneficial to CDS and our customers.
主动识别对CDS和我们的客户都有利的操作流程改进。
12，Assist/Drive with value added service programs as required
根据需要协助/推动增值服务项目

任职要求：
1，University graduate with bachelor’s degree or above. 5+years of working experience in supply chain, logistics, or operations, solid freight forwarding and buyer consolidations business in preferred
大学本科及以上学历。5年以上供应链、物流或运营工作经验，有扎实的货运代理和买家整合业务经验者优先。
2，Experience on key account or exposure to program/project is highly preferred
有大客户或项目经验者优先。
3，Ability to adapt to changes with a positive and proactive attitude, willing to learn and take the challenges
能够以积极主动的态度适应变化，愿意学习并接受挑战。
4，Excellent interpersonal and globally adaptable communication skill
优秀的人际交往能力和全球适应能力。
5，Excellent language skills in both written and spoken English
优秀的英语书面和口语表达能力。
6，Excellent system skills including Microsoft office
优秀的系统技能，包括微软办公软件。
7，Occasional travel within China or Asia
偶尔在中国或亚洲出差。
8，Strong analytical and presentation skills,
强大的分析和表达能力
9，Independent and structured way of working
独立和结构化的工作方式