Day to Day Responsibilities:

84 Act as liaison between customers, account managers, manufactories, finance, supply chain on order processing to resolve orders, production, delivery and payment issues
84 Coordinate sample requests as needed
84 Handling RMA and replacement orders
84 Update forecast into internal system
84 Liaise with local CSR among regions
84 Coordinate with logistic team for shipment arrangement
84 System maintenance for order management, shipment arrangement and credit release
84 OTC process gate keeper and process documentation to meet SOX audits requirements
84 Support other consolidated tasks or reports


Externally

84 Collect customer forecast and demand for production and shipment preparation
84 Collaborate with customers for the related documents/processes initiation
84 Provide the routine shipping plan to customers
84 Follow up with replacement or credit release for RMA
84 Monitor AR

Education & Experience
84 4-5 years of customer service or commercial experience.
84 Minimum college degree and university degree is a plus.

Required Skills
84 Responsible for coordination and execution order/shipment management
84 Engage and collaborate with account manager, application engineer, supply chain and logistics to fulfill customer requirements

Desired Skills
84 Commercial operation and supply chain knowledge are preference
84 Foreign company working experience is preference
84 Knowledge of Inco-terms and import & export procedures

Soft Skills
84 Advanced PC skills with MS Office and ERP system
84 Potential problem solving
84 Good command of English