JOB PURPOSE:
Responsible to perform all the activities required to provide technical support to internal/external customers; set up, maintain, troubleshoot, optimize and repair injection molding systems. Working with the call center, spare parts, & customers directly to diagnose issues.

KEY RESPONSIBILITIES:
1 Set up, troubleshoot and repair Husky product independently.
2 Provide regular and effective paper service report,one copy to customer with their signed up. One copy send back to service coordinator for consolidation on weekly base.
3 Effective and proper communication to customer in each task.
4 Develop and maintenance customer relationship.
5 Internal issues communication and investigation

REQUIREMENTS:
EDUCATION: Post-secondary education (college or university degree)in a related technical subject is required, major in mold or engineering
EXPERIENCE: around 0- 3 years in plastics machinery service experience is preferred.
Good communication skills
Good customer oriented mindset