Key Responsibilities:
- Design and optimize the operation process of the team.
- Lead the team with high efficiency and high-quality work.
- Monitor staff working processes, review their performances and hold trainings to keep the team improve for high efficiency and get ready for any challenges.
- Send monthly reports to the finance department timely as required.
- Set up good relationship with customer/carrier/vendors to ensure the smooth operations.
- Resolve customer complaints, dispute handling with efficient actions.
- Cooperation &communication with relative department for problem solving and efficient cooperation.
- Responsible for optimizing and collecting Cargo Wise system issues, promoting participation in implementation and resolution, and continuously optimizing various internal workflows to improve work efficiency.
- Contribute to the design and implementation of improvements to processes or policies in our product.
- Support sales with market intelligence and other insights to attract and win more orders or customers over to the organization
- Participate in the analysis and decision-making of important business activities of the company, including daily operation, business development, and new project when necessary.
- Management of team’s trainings, performance and talent selection.
- Back up other team members where necessary
- Reporting to the superior on special case with further solution proposal.

Job Requirement
- Have multiple logistics knowledge and international trade knowledge
- Good command of spoken and written in English
- High sense of responsibility and strong bearing capacity
- Well-organized &strong leadership to lead team
- Good customer service awareness, good planning and teamwork spirit
- Strong cooperative mindset
- Good communication and interpersonal skills, detail-minded.
- Skilful computer user