Primary Outcomes & Accountabilities Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business. Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently. Invest in your personal and professional development to achieve your potential, by doing more, doing better, or doing different. Continuously engage with and actively contribute to your Profession Take responsibility for actively engaging with change. Create the conditions for all Partners to thrive, make their best contribution and achieve their potential. Appreciate what different life experiences bring to the Partnership and the value this adds to unbiased and smarter decision making. Set the tone, context and outcomes for the team with the voice of the customer at the heart. Enable the conditions for Partner opinion to be heard and acted upon. Key Accountabilities & Activities Supplier and Factory Capability ● Induction of new supplier and review the capability to conclude if they can meet brand standards ● Sharing results & working towards continuous improvement of suppliers performance on the sample rejection locally as well as with UK office ● Assess and screen new factory to ensure that they can meet John Lewis and Waitrose brand standards. ● Manage a portfolio of factories to ensure the delivery of consistent technical & product quality and drive continuous improvement with the supply base. ● Plan & drive continuous improvement projects with suppliers with the help of quality metric data (Return rates, ADC reports, Star ratings, etc.). (HKSO) ● Assess capabilities; set and monitor quality controls and compliance procedures within current and new factories. (HKSO) Quality Assurance ● Technical management in intimates / lingerie. ● Build and maintain good working relationships with suppliers and all internal stakeholders. ● Ensure John Lewis quality technical processes, policies and requirements (inc. chemical compliance, serviceability, sustainability & costs) are communicated and understood by the supply base. (HKSO) ● When required, screen initial product briefs received from the UK and check for appropriate technical information. Translate and communicate to suppliers where necessary. ● When required, pre-screen proto/offer samples, ensuring JL and Waitrose requirements are met before sending them to the UK teams. ● Carry out quality risk assessment and root cause analysis of products (where applicable) to ensure key design inputs such as safety, legality, useability, reliability, manufacturability & performance are considered. Drive & validate product engineering discussions with suppliers, including use of preferred component suppliers and management. ● Responsible for following up all red seal approvals in the UK, ● Conducting pre-production meetings with suppliers. ● Review and check accuracy of information for packaging (Home), assembly/user instructions and care labels contents from suppliers. (HKSO) ● Perform garment fitting (Fashion). ● Working in tandem with Product Compliance Specialists in ensuring all product test certificates/technical folders are updated during product lifecycle and archived in the respective technical repository. ● As and when required, ensure during production checks are conducted, and all pre-shipment inspections are completed at supplier/ factory locations either through 3rd party service providers, in coordination with the Factory Quality Compliance Specialists or conducting them in person. (HKSO) ● Approve gold seal samples for mass production. ● Working closely with Global Technical & Compliance Data Specialist on monthly, quarterly and annual reporting. ● Working closely with the UK Product Development Technologists in performing technical assessment on product quality performance and post-market product quality analysis. ● Monitor and action post product launch field performance and if problems arise, work on failure root cause analysis, corrective action development resolution verification. ● Act as a single point of contact between the UK team and suppliers for all quality/technical related topics. ● Setting improvements, targets for respective buying groups. ● Horizon scanning of regulations, standards and innovations. ● Commitment to diversity, equity, and inclusion. Reports to: Category Technical Manager, Fashion (HKSO)
