KEY RESULT AREAS
主要工作职责

1. Supervises and may participate in HSKP services, including cleaning, mopping, scrubbing, sanitizing the floor and other surfaces as well as the refinishing, waxing and polishing of floors, tile work and other various floor and wall surface in stairways, hallway, restrooms, offices, laboratories, recreation and locker-rooms. Ensure that common areas including conference rooms, lobby, and waiting areas are sanitary, clean and free of trash and debris.
监管并尽可能的参与客房服务，包括清洁，擦洗，清洁地毯以及其他的表面和地面反复清洁，打蜡，抛光，瓷砖和其他各种楼道，厅面，卫生间，办公室，图书馆，休息室和更衣室的地面清洁。确保包括会议室，大堂和等候区的卫生干净和没有垃圾。
2. Directs and controls all subordinate Villa Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met.
知道和控制所有下属的服务员，确保每天的运营事宜得到及时处理和满足客人需求。
3. Assigns villas for cleaning as per schedules and monitors the cleaning process.
按要求安排清洁和监管清洁程序。
4. Ensures that vacant public area are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.
确保管辖区域及时清洁，检查清洁完成情况，完成时及时报告给办公室。
5. Reports engineering failures and breakdowns and follows up on repair schedules
报告工程缺陷，跟进维修的进度。
6. To attend to any ad hoc guests requests ensuring that they are is properly attended to.
关注客人的任何需求，并确保得到合理关注。

7. To oversee the turndown process ensuring specially requested times are adhered to.
监管开夜床的过程，确保特殊要求得到及时满足。
8. Act as a link between Management and line staff in order to ensure effective communication.
做好管理层与前线员工之间的联系，以确保有效的沟通。

PERSONAL SPECIFICATION
个人能力描述

· Good English language skills.

良好的语言技巧

· Some organizational skills.
一些组织技巧
· Team-work spirit.
团队合作精神
· Detailed knowledge of working practices of housekeeping.
客房部工作实践详细知识
· Ability to cope with pressure.
应对压力的能力