Role Definition
Analyzes customer requirements, defines specifications for products and services, and develops quality control processes to review and ensure compliance with quality standards.
Responsibilities
61 Developing, implementing, monitoring, and optimizing quality assurance processes to ensure final products and services are compliant with quality standards and regulatory requirements.
61 Recruiting, developing, and leading staff to accomplish personal and organizational goals, adhere to policies/procedures and promote a culture of continuous improvement.
61 Communicating adherence to client requirements, product or service specifications, and ensures that their expectations are met to achieve high customer satisfaction rates.
61 Managing process to achieve compliance for internal quality audits and coordinate external on-site audits; analyzing all product development and manufacturing procedures to identify deviations from quality standards and recommend and implement corrective actions.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Planning: Tactical, Strategic: Knowledge of effective planning techniques and ability to contribute to operational (short term), tactical (1-2 years) and strategic (3-5 years) planning in support of the overall business plan.
Level Extensive Experience:
61 Develops, refines, and communicates tactical plans for own responsibilities.
61 Provides the right level of detail as input for strategic plan development.
61 Demonstrates the value and necessity of linking tactical plans to overall strategic plan.
61 Ensures attention to the detail and dependencies of existing departmental-level plans.
61 Plans for allocation of resources in line with unit goals, technical and business objectives.
61 Ensures the planning process is integrated with the overall business plan.
Quality Management: Knowledge of quality management methods, tools, and techniques and ability to create and support an environment that meets the quality goals of the organization.
Level Expert:
61 Raises awareness of the impact of quality management on the bottom line.
61 Works with organization's executives to establish appropriate approach to quality management.
61 Directs development of quality guidelines, policies, and procedures.
61 Assesses industry and marketplace for quality management best practices and tools.
61 Consults on quality metrics, practices, guidelines, policies, and procedures.
61 Monitors organization and industry experience, and identifies improvement opportunities.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
61 Differentiates assumptions, perspectives, and historical frameworks.
61 Evaluates past decisions for insights to improve decision-making process.
61 Assesses and validates decision options and points and predicts their potential impact.
61 Advises others in analyzing and synthesizing relevant data and assessing alternatives.
61 Uses effective decision-making approaches such as consultative, command, or consensus.
61 Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.
Level Extensive Experience:
61 Achieves influence and impact even when holding a position contrary to the majority.
61 Discards examples of persuasive arguments lacking substance or impact.
61 Leads and presents collaborative assessments that persuasively influence decision makers.
61 Advises on techniques to build rapport and commitment to common purpose.
61 Determines and leverages the decision-making style of the individual or group being influenced.
61 Delivers well-received presentations of cost, benefits, risks, and other considerations.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
61 Ensures capture of lessons to be learned from a problem-solving effort.
61 Organizes potential problem solvers and leads problem resolution efforts.
61 Uses varying problem-solving approaches and techniques as appropriate.
61 Contributes to standard practices for problem-solving approaches, tools, and processes.
61 Analyzes and synthesizes information and devises alternative resolution strategies.
61 Develops successful resolutions to critical or wide-impact problems.
Quality Risk Management: Knowledge of processes, tools, and techniques for Quality Risk Management; ability to implement the quality assurance process of assessment, control, communication, and review of risks to the quality of products.
Level Extensive Experience:
61 Analyzes the advantages and disadvantages of various Quality Risk Management models.
61 Coaches others on how to effectively mitigate risks associated with quality.
61 Consults on quality risks metrics, practices, guidelines, policies, and procedures.
61 Designs awareness programs and campaigns for mitigating cross-functional quality issues.
61 Leads crisis management team to determine the severity of crises and initiates appropriate response actions.
61 Supervises the documentation and evaluation of Quality Risk Management processes.
Manufacturing Standards, Procedures and Policies: Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance.
Level Extensive Experience:
61 Consults on development and implementation of cross-functional standards.
61 Participates in the development of organizational policies and practices.
61 Develops and uses control and monitoring mechanisms for adherence.
61 Collaborates with other functions on establishing and documenting joint standards.
61 Participates in defining architectural principles and standards for organization.
61 Ensures communication vehicles are effectively informing affected areas and employees.
Root Cause Analysis (RCA): Knowledge of the concepts, principles and techniques of root cause analysis (RCA); ability to use a structured approach to identify the causes of undesirable consequences in a manufacturing environment and the changes needed to prevent recurrences.
Level Expert:
61 Leads the implementation of structured approaches to investigate a vast range of problem types, determine causes, and find resolutions.
61 Mentors others in determining which situations are candidates for root cause analysis.
61 Facilitates choosing one of multiple approaches to resolution; helps weigh relative resource expenditures.
61 Consults on figuring out the root cause to a complex problem or situation.
61 Oversees situations where the removal of the cause entails more resource expenditure than dealing with the symptom.
61 Creates and fosters an RCA-friendly culture and environment; helps instill a "non-punitory" policy towards problem identifiers.