该职位主要负责作为西门子OneSRM系统的用户支持角色，通过电话和邮件为公司内部客户提供支持，使用SNOW系统处理和分类需求工单，协调相关方解决问题，并分析和改进客户服务。同时参与系统相关项目，完成数据分析、报告制作和目录维护等任务，确保高效的流程管理和客户满意度提升。希望具备客服经验、供应链或采购相关，熟练使用办公软件和数据分析工具，具备较强的沟通协调能力和客户服务意识。

You’ll make an impact by
- Respond to requests from customers and users via phone, chat, or email.
- Diagnose procurement process and application usage issues.
- Advise customers and users on appropriate actions.
- Support other functional tasks assigned by the supervisor.
- Digital project support
- Report preparation

Your defining qualities
- Bachelor’s / Master’s degree in Supply Chain Management, Logistics, Business, IT, or other equivalent technical disciplines.
- 3-5 years of working experience in customer service.
- Knowledge / Experience in the procurement process.
- Strong sense of responsibility; all-right ability to work under pressure; and good communication skills. Good time management skill.
- Qualified organizing ability is highly preferred.
- Good English in oral and written is preferred.
- Project management experience is preferred.

其他职位信息：
- 薪资预算：7500元 *13薪（提供免费食堂，如有加班正常标准加班费，六险一金）；
- 合同：一年一签，科锐国际三方合同，未来有HC转西门子直签的机会；
- 工作地点：苏州市虎丘区珠江路455号