61 Receive and handle user requests, answer hotline calls, respond to emails and on-site enquiries
61 Communicate with users to accurately understand their needs, coordinate resources across service lines, and provide help and solutions
61 Handle user complaints, promptly escalate and take appropriate actions to ensure user satisfaction
61 Timely creation and review of work orders to ensure they are processed promptly
61 Maintain and update work record documents to ensure accuracy and completeness
61 Serve as a backup for other roles within the team during special circumstances to ensure smooth operations
职位要求
61 College degree or above or equivalent training
61 Experiences in property customer service
负责办公区域内的行政支持服务
出入访客登记
日常绿化安排
物业沟通
设施保修
文本报表支持
岗位要求：
大专以上学历，熟悉office办公软件，具备良好的沟通能力。